1. General Information

Fitrosa LLC (“Fitrosa”, “we”, “our”, “us”) offers shipping for all orders placed through our website fitrosa.shop.
All orders are processed and shipped on business days (Monday to Friday, excluding public holidays).

Our registered business address is:
Fitrosa LLC, 271 W. Short St Ste 410, Lexington, KY 40507, United States.
Customer support phone number: +1 859 210 9245.

2. Order Processing Time

  • We typically take 1–2 business days to process and prepare your order after payment has been successfully authorized.

  • Orders placed on weekends or public holidays are processed on the next business day.

If there is any unexpected delay in processing your order, we will contact you using the email address provided at checkout.

3. Shipping Destinations

We currently ship to:

  • [Add your main markets here, for example: United States, Canada, European Union, United Kingdom, etc.]

We do not ship to countries under trade sanctions, embargoes, or where carriers cannot safely deliver.

4. Shipping Methods and Estimated Delivery Times

Delivery times below are estimates and may vary depending on the destination, carrier, customs procedures, and factors beyond our control.

  • Standard Shipping

    • Estimated delivery: 5–10 business days after dispatch, depending on destination.

  • Express Shipping (if available at checkout)

    • Estimated delivery: 2–5 business days after dispatch.

Once your order has been shipped, you will receive a shipping confirmation email. Fitrosa LLC is not responsible for delays caused by shipping carriers, customs, weather, or other events outside our control.

5. Shipping Fees

Shipping fees are calculated and displayed at checkout before you confirm and pay for your order.
In some cases, remote areas or international destinations may incur higher shipping costs, which will be shown before you complete the purchase.

6. Order Tracking

When available for the selected shipping method, tracking information will be included in your shipping confirmation email.
Customers are responsible for monitoring the tracking details and contacting the carrier for delivery updates or issues once the package is in transit.

7. Incorrect Address and Failed Delivery

Please ensure that your shipping address and contact details are complete and accurate at the time of purchase.

If a package cannot be delivered due to:

  • an incorrect or incomplete address,

  • the recipient not being available, or

  • the package being unclaimed,

the order may be returned to us. In such cases:

  • We may deduct the original shipping costs and any return fees from any refund issued, or

  • We may reship the order after you confirm the correct address and pay any additional shipping charges.

8. Customs, Duties, and Taxes (International Orders)

For international shipments, your order may be subject to customs duties, import taxes, or other fees imposed by your local authorities.
These charges are not included in our product prices or shipping fees at checkout and are the responsibility of the customer.

Fitrosa LLC is not responsible for:

  • any customs delays, inspections, or holds, or

  • any additional charges incurred at the destination country.

9. Lost, Damaged, or Missing Items

If your package is marked as “delivered” by the carrier but you did not receive it, please:

  1. Check with neighbors, building management, or your local post office or carrier location.

  2. Contact the shipping carrier directly to open an investigation.

If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with:

  • your order number,

  • photos of the outer packaging, and

  • photos of the damaged or incorrect items.

We will review each case individually and may, at our discretion, offer a replacement, store credit, or partial refund in line with our Refund Policy.

10. Payment and Fulfillment

All orders placed on fitrosa.shop are charged at the time of purchase.
We only ship orders after successful payment authorization by our payment providers.

By placing an order, you confirm that:

  • all information provided is accurate and complete, and

  • you are authorized to use the payment method submitted.

11. Contact Us

If you have any questions about this Shipping Policy or your order, you can contact us at:

  • Email: contact@fitrosa.shop

  • Phone: +1 859 210 9245

  • Address: Fitrosa LLC, 271 W. Short St Ste 410, Lexington, KY 40507, United States